WHAT'S NEW AND CHANGED IN NORTON ANTIVIRUS FOR MACINTOSH 8.0
The Norton AntiVirus CD contains two sets of components. There is Norton AntiVirus 8.0 for Mac OS X and Norton AntiVirus 7.0.2 for OS 9.x.
There are no changes in functionality in Norton AntiVirus 7.0.2, which has been included on the CD for compatibility with Mac OS 8.1 through 9.x. All changes in functionality are for Norton AntiVirus 8.0 for Mac OS X. Norton AntiVirus 7.0.2 for OS 9 does include the latest Virus Definitions available as of December 1, 2001.
Norton AntiVirus 8.0 for Mac OS X v10.1 protects your computer with more flexible configuration and control, automatic repair of infected files, and the ability to schedule scans.
_ Auto-Protect: Norton AntiVirus 8.0 includes the first OS X v10.1-compatible version of Auto-Protect.
_ SafeZones: Ensures that your entire computer is protected from viruses by designating it a Universal SafeZone and scanning all files saved to disk.
_ Scheduler: Lets you designate when you want Norton AntiVirus to scan your computer and to schedule when you want LiveUpdate to run.
_ LiveUpdate: Schedule when you want to update your virus definitions and to update your Symantec software
• If you purchased Norton AntiVirus for Macintosh in an emergency situation because you think you have a virus, we recommend that you restart your Macintosh from the Norton AntiVirus CD and scan for viruses to ensure no viruses are in memory.
• We recommend that you restart your Macintosh from the Norton AntiVirus CD and scan for viruses before installation. To start from the CD consult the "How to start from the CD" section below. If you are unable to start from the CD, install the software, update with LiveUpdate and scan for viruses while started normally.
• The bootable CD contains OS 9.2.1. While booted from the CD, users will use Norton AntiVirus 7.0.2 which is compatible with OS 9.2.1. Norton AntiVirus 7.0.2 is able to scan drives that have had OS X installed on them.
• Under low memory conditions, the Norton AntiVirus application may quit without error when scanning archives. This problem can be resolved in most cases by turning on virtual memory. In cases where this cannot be done, such as when started from the Norton AntiVirus CD, you should turn off compression scanning from the Norton AntiVirus application preferences file. This applies only to the Classic compatible version of the Norton AntiVirus application.
• To use more recent definitions to scan for viruses, hold down the Option key when you open Norton AntiVirus. You will be asked to locate the Norton AntiVirus Virus Defs file you would like to use. Select the requested file, usually located at System Folder/ Extensions/ Norton AntiVirus Additions, and then scan.
• The bootable CD contains OS 9.2.1 and will start any Macintosh that can be started by OS 9.2.1.
1. Insert Norton AntiVirus CD into your CD ROM drive.
2. Restart your computer while holding down the "C" key.
• On a third-party Macintosh, or on a Macintosh with a third-party CD drive, go to Control Panels, open Startup Disk, and select the Norton AntiVirus CD as your Startup Disk, then restart.
3. When your Macintosh restarts, the CD window appears with the Norton AntiVirus pattern in the background. If the Norton AntiVirus pattern does not appear, you were unsuccessful in starting from the CD. Please try again.
4. Once started from the CD, launch Norton AntiVirus.
5. Select your hard drive in the Norton AntiVirus main window.
Norton AntiVirus uses the Stuffit Engine to expand archives and scan their contents for viruses. The Stuffit Engine for Mac OS X may incorrectly interpret certain files (usually Mac OS X system files or printer drivers) to be compressed files when they are not. If users scan an entire drive with the options set to scan all compressed files, it is quite likely that Stuffit will incorrectly interpret some files as being compressed. When this happens, Norton AntiVirus will report,, “’Filename’ Error: Not fully scanned - File System Error occurred.” This error is erroneous under these circumstances. The files have actually been scanned for viruses.
During installation, the Norton AntiVirus 8.0 installer for OS X moves Norton AntiVirus 7.0.2, for OS X, if it is installed, to the trash. If any related files still exist on your hard disk, you can delete them manually by dragging them to the Trash.
The Norton AntiVirus virus definitions used with Norton AntiVirus 5.x, 6.x and 7,x are not compatible with Norton AntiVirus 8.0. Similarly, the Norton AntiVirus virus definitions used with the Classic compatible version of Norton AntiVirus are not compatible with the Mac OS X compatible version of Norton AntiVirus.
DOWNLOADING VIRUS DEFINITIONS FROM THE SYMANTEC WEB SITE
The easiest way to get the latest virus definitions is to run LiveUpdate, but the latest definitions can also be downloaded from the Symantec web site:
Select Norton AntiVirus for Macintosh as the product, and download, expand, and install the archive. Carefully select the version of the virus definition files that you need. As well as virus definitions files, updates to files in the Norton AntiVirus Additions folder in the System Extensions folder are included whenever an update is created.
For an up-to-date list of all viruses, including Trojan horses, worms, and macro viruses, see the Symantec Web site. Symantec Security Response maintains a Virus Encyclopedia. Point your browser to: http://www.symantec.com/avcenter/.
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OBTAINING A LIVEUPDATE SUBSCRIPTION
• Your purchase of Norton AntiVirus for Macintosh includes a one-year subscription to program and virus definition updates. Subsequent annual renewals can be made at the end of your first year.
• For more information, visit our Web site at http://www.symantec.com/teshsupp/subscribe
INSTALLING VERSION 7.0.2 WHEN OS X AND OS 9 ARE BOTH INSTALLED ON ONE VOLUME
An error may occur while installing Norton AntiVirus7.0.2 from the Norton AntiVirus CD onto a volume with both Mac OS9 and OSX if the startup volume was last set to Mac OSX. Cancel the installation if this happens. Then start the computer into Mac OS X and set the system folder to Mac OS 9 via Startup Disk in System Preferences. System Preferences can be found in the Apple Menu and in the Dock. Once the system folder is set to Mac OS 9, restart from the hard drive or CD and complete the installation.
Symantec offers an array of technical support options designed for your individual needs to help you get the most out of your software investment.
• World Wide Web (http://service.symantec.com)
Interactive problem solver, Product knowledge bases, FAQs and Discussion groups.
• FTP (ftp://ftp.symantec.com/public)
Download technical notes and software updates.
PriorityCare and PlatinumCare Telephone Support
• PriorityCare 800 Support: (800) 745-6036
a per incident fee billed to your credit card
• PriorityCare 900 Support: (900) 646-0034
a per minute fee billed to your telephone number
Customer Service (http://service.symantec.com)
• The Symantec Customer Service department can assist you with non-technical questions. Call Customer Service to order an upgrade, subscribe to the Symantec Support Solution of your choice, request product literature or demonstration disks, replace missing or defective CDs, disks, manuals, etc., and update product registration with address or name changes. Visit Customer Service online at http://service.symantec.com for the latest Customer Service FAQs, to find out the status of your order or return, or to post a query to a Customer Service discussion group.
Worldwide Service and Support
• Symantec provides Technical Support and Customer Service worldwide.
• Please consult the Norton AntiVirus for Macintosh User’s Guide PDF file on the CD or the printed User's Guide for telephone contact numbers.
Refer to the Norton AntiVirus Install Log File for a complete listing of files installed by the Norton AntiVirus installer. This file is located in the Application Folder\Norton Solutions\Installer Log Files folder under MAC OS X.
• Norton AntiVirus 7.x creates an invisible file named “NAV™ Quickscan 7.0” on any drive that it scans. The size of this file depends on the number of files on the scanned drive.
• Norton AntiVirus 8.x creates an invisible file named “NAVMac800QSFile” on any drive that it scans. The size of this file depends on the number of files on the scanned drive.
• Note: These files are not known to pose any problems. This information is provided to comply with all international laws requiring that users be advised of hidden (or invisible) files created on, or copied to, their hard disks.
